PlateMate Support

We're here to help.

Contact us

Questions, bug reports, or feature requests? Email us and we'll get back to you.

support@platemate.app

Manage your subscription

Subscriptions are handled by Apple. View, change, or cancel anytime in Settings > [Your Name] > Subscriptions.

Learn how

Frequently asked questions

How accurate is the AI analysis?

PlateMate analyzes menu items against available nutritional information and provides confidence signals, but values for restaurants without published nutrition are estimates. Always verify with the restaurant if you have severe allergies or strict medical dietary requirements. Read the full methodology and safety limits.

Does the app work without internet?

Saved restaurants are available offline. Scanning new menus and searching for new locations requires an active internet connection.

How are my calorie and macro targets calculated?

PlateMate uses your age, height, weight, activity level, and goal (lose weight, build muscle, or stay balanced) to calculate targets with the Mifflin-St Jeor equation. Recommendations adapt automatically as your profile changes.

How do I set dietary restrictions?

Set dietary preferences and restrictions such as keto, vegan, gluten-free, or nut-free in your profile. PlateMate then flags menu items that conflict with those selections. Dietary flags do not replace confirmation with the restaurant.