Terms of Use
Effective Date: March 5, 2026
These Terms of Use (“Terms”) constitute a legally binding agreement between you (“you” or “your”) and PlateMate (“we,” “us,” or “our”) governing your access to and use of the PlateMate mobile application (the “App”), the website located at platemate.app (the “Site”), and all related services, features, content, and functionality (collectively, the “Services”). Please read these Terms carefully before using the Services.
By downloading, installing, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use the Services.
1. Eligibility
You must be at least 13 years of age (or 16 in the European Economic Area and United Kingdom) to use the Services. By using the Services, you represent and warrant that you meet this minimum age requirement. If you are under the age of 18 (or the age of legal majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
2. Description of the Services
PlateMate is a nutrition-focused mobile application that uses artificial intelligence to provide personalized restaurant meal recommendations based on your self-reported health profile, dietary preferences, and fitness goals. The Services include, but are not limited to: personalized meal scoring and ranking at restaurants; calorie and macronutrient target calculations; allergen and dietary restriction filtering; an AI-powered nutritionist chat feature; a meal builder for customizing menu items; and offline access to saved restaurant data.
3. Important Disclaimers — Please Read Carefully
3.1 Not Medical Advice
PlateMate is not a medical device, and the Services do not constitute medical advice, diagnosis, or treatment. All nutritional information, calorie calculations, macronutrient targets, meal recommendations, match scores, and AI-generated responses provided through the Services are for general informational and wellness purposes only. They are not intended to replace professional medical advice, diagnosis, or treatment from a qualified healthcare provider, licensed dietitian, or registered nutritionist.
You should always consult a qualified healthcare professional before making significant changes to your diet, particularly if you have or suspect you have a medical condition, eating disorder, or any condition that may be affected by dietary changes. Never disregard professional medical advice or delay seeking it because of information you received through the Services.
3.2 Nutritional Data Accuracy
PlateMate does not guarantee the accuracy, completeness, or reliability of any nutritional information presented in the App. Nutritional data, including calorie counts, macronutrient breakdowns (protein, carbohydrates, fat), and ingredient lists, is derived from publicly available sources, restaurant-provided data, and AI-generated estimates. This data may be inaccurate, outdated, or incomplete for the following reasons:
- Restaurants may change recipes, ingredients, portion sizes, preparation methods, or suppliers at any time without notice.
- Actual nutritional content can vary significantly based on location, kitchen practices, ingredient substitutions, seasonal availability, and individual preparation.
- AI-generated nutritional estimates are probabilistic in nature and inherently involve a margin of error.
- Menu item names may be identical across restaurant locations but differ in composition.
- Third-party nutritional databases on which we rely may contain errors or lag behind menu changes.
You acknowledge and agree that all nutritional data provided through the Services is approximate and should be treated as an estimate, not a guarantee.
3.3 Allergen and Dietary Restriction Warning
THIS IS CRITICALLY IMPORTANT: PLATEMATE’S ALLERGEN DETECTION AND DIETARY RESTRICTION FILTERING FEATURES ARE PROVIDED SOLELY AS A CONVENIENCE TOOL AND MUST NOT BE RELIED UPON AS YOUR SOLE SOURCE OF ALLERGEN OR INGREDIENT INFORMATION.
PlateMate attempts to flag menu items that may conflict with the allergens and dietary restrictions you have set in your profile. However:
- We cannot guarantee that all allergens, cross-contaminants, or restricted ingredients will be identified.
- Restaurants may use shared cooking surfaces, oils, fryers, or preparation areas that introduce cross-contamination not reflected in menu descriptions or our data.
- Hidden ingredients (e.g., dairy in sauces, nuts in dressings, gluten in seasonings) may not appear in publicly available menu data and therefore may not be flagged by the App.
- AI-generated ingredient analysis may miss, misidentify, or incorrectly classify allergens.
- Ingredient and allergen information can vary between individual restaurant locations, even within the same chain.
If you have a food allergy, food intolerance, celiac disease, or any medical condition that requires strict avoidance of specific ingredients, you MUST independently verify all ingredients, preparation methods, and cross-contamination risks directly with restaurant staff before ordering or consuming any food — regardless of what PlateMate indicates.
PlateMate expressly disclaims all liability for allergic reactions, anaphylaxis, adverse health events, illness, injury, or death arising from your reliance on allergen information, dietary restriction filters, or any other nutritional data provided through the Services.
3.4 AI-Generated Content
The Services utilize artificial intelligence, including third-party AI models provided by OpenAI and Google (Gemini), to generate nutritional analysis, meal recommendations, match scores, and conversational responses through the AI Nutritionist feature. You acknowledge that:
- AI-generated content may contain errors, inaccuracies, or “hallucinations” (confident-sounding but factually incorrect statements).
- Match scores and meal rankings are algorithmic estimates based on your self-reported profile and available data; they are not clinical assessments.
- AI responses in the Nutritionist chat should not be interpreted as professional dietary counseling.
- The quality and accuracy of AI output depends on the quality and accuracy of the data you provide and the underlying restaurant data available to us.
4. Your Account and Profile
During onboarding, you will be asked to provide health and fitness information including your date of birth, height, weight, fitness goals, dietary restrictions, and allergen sensitivities. You are responsible for ensuring the accuracy of the information you provide. Inaccurate profile data will result in inaccurate recommendations.
You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You agree to notify us immediately at support@platemate.app of any unauthorized use of your account.
5. Subscriptions and Payment
5.1 PlateMate Pro
Certain features of the Services require a paid subscription (“PlateMate Pro”). PlateMate Pro is offered on the following plans:
- Annual Plan: $29.99 per year ($2.49/month equivalent), with a 3-day free trial.
- Monthly Plan: $9.99 per month, with a 7-day free trial.
Prices are in United States Dollars and may vary by region. We reserve the right to change pricing at any time; any price changes will apply to the next billing cycle following notice.
5.2 Free Trials
If you begin a free trial, you will not be charged until the trial period expires. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription and you will be charged the applicable subscription fee. Trial eligibility is determined by Apple and is limited to one trial per Apple ID.
5.3 Billing and Renewal
All payments are processed by Apple through the App Store. Your subscription will automatically renew at the end of each billing period unless you cancel auto-renewal at least 24 hours before the end of the current period. You can manage your subscription and turn off auto-renewal at any time through your Apple ID Account Settings (Settings > [Your Name] > Subscriptions on your device).
5.4 Refunds
All subscription purchases are made through and governed by Apple’s App Store terms. Refund requests must be directed to Apple. We do not have the ability to issue refunds for App Store purchases. You can request a refund from Apple at reportaproblem.apple.com.
6. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
- Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the App or any part thereof.
- Access or attempt to access our backend APIs, servers, or databases by any means other than through the App as intended.
- Use automated scripts, bots, scrapers, or other automated means to access the Services or extract data.
- Interfere with or disrupt the integrity or performance of the Services or the servers and networks connected thereto.
- Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
- Submit false, misleading, or fraudulent information to the AI Nutritionist or any other feature of the Services.
- Use the Services in any manner that could damage, disable, overburden, or impair our infrastructure.
- Redistribute, sublicense, sell, or commercially exploit the Services or any content derived from the Services without our prior written consent.
We reserve the right to suspend or terminate your access to the Services, without notice, for any conduct that we determine, in our sole discretion, violates these Terms or is harmful to other users, us, or third parties.
7. Intellectual Property
The Services, including all content, features, functionality, software, designs, text, graphics, logos, icons, and the arrangement thereof, are owned by PlateMate or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use, subject to these Terms. This license does not include any right to: (a) modify or make derivative works of the Services; (b) use any data mining, robots, or similar data gathering or extraction methods; or (c) download (other than page caching) any portion of the Services, except as expressly permitted by us.
All trademarks, service marks, and trade names displayed on the Services are proprietary to PlateMate or their respective owners. Nothing in these Terms grants you any right to use any of our trademarks without our prior written consent.
8. User-Generated Content
When you submit content through the Services (such as messages to the AI Nutritionist, images of meals, or profile information), you retain ownership of your content. However, you grant PlateMate a non-exclusive, worldwide, royalty-free license to use, process, and transmit such content solely for the purpose of providing and improving the Services. We will not use your content for any purpose outside the scope described in our Privacy Policy.
9. Third-Party Services
The Services integrate with and rely on third-party service providers, including but not limited to OpenAI, Google (Gemini), RevenueCat, Superwall, and Mixpanel. Your use of the Services may be subject to the terms and conditions of these third-party providers. We are not responsible for the practices, content, or availability of third-party services, and we make no representations or warranties regarding their accuracy, reliability, or performance.
The App may contain links to third-party websites or services. We do not endorse and are not responsible for the content or practices of any third-party websites or services. Your access to and use of such websites or services is at your own risk.
10. Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PLATEMATE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Without limiting the foregoing, we make no warranty or representation that:
- The Services will meet your requirements or expectations.
- The Services will be uninterrupted, timely, secure, or error-free.
- Any nutritional data, calorie counts, macronutrient calculations, allergen information, match scores, or AI-generated content provided through the Services will be accurate, complete, reliable, or current.
- Any defects or errors in the Services will be corrected.
- The Services will be compatible with any particular device or operating system version.
- Restaurant menu items displayed in the App will be available at the actual restaurant location.
You expressly acknowledge and agree that your use of the Services, and any reliance on nutritional information, allergen data, dietary recommendations, or AI-generated content obtained through the Services, is at your sole risk.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLATEMATE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:
- Your access to, use of, or inability to access or use the Services;
- Any nutritional information, calorie data, macronutrient calculations, allergen flags, dietary restriction filters, or meal recommendations provided through the Services;
- Any allergic reaction, adverse health event, illness, injury, or medical condition resulting from or related to food consumed based in whole or in part on information obtained through the Services;
- Any errors, inaccuracies, or omissions in any content, data, or AI-generated output provided through the Services;
- Any unauthorized access to or alteration of your transmissions or data;
- Any conduct or content of any third party on or related to the Services;
- Any other matter relating to the Services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY UNITED STATES DOLLARS ($50.00).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations and exclusions set forth above shall apply to the fullest extent permitted by applicable law.
12. Indemnification
You agree to defend, indemnify, and hold harmless PlateMate and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of and access to the Services; (b) your violation of any provision of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; (d) any claim that your use of the Services caused damage to a third party; or (e) any food you consume based in whole or in part on information obtained through the Services.
13. Dispute Resolution
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions.
13.2 Informal Resolution
Before filing any formal dispute, you agree to first contact us at support@platemate.app and attempt to resolve the dispute informally for at least 30 days.
13.3 Binding Arbitration
If the dispute is not resolved informally, any controversy or claim arising out of or relating to these Terms or the Services shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in Salt Lake County, Utah, or at such other location as mutually agreed. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
13.4 Class Action Waiver
YOU AND PLATEMATE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and PlateMate agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.
13.5 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction for claims related to intellectual property infringement or unauthorized access to the Services.
14. Termination
We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination: (a) your license to use the Services will immediately cease; (b) you must cease all use of the App and delete all copies; and (c) any provisions of these Terms that by their nature should survive termination shall survive, including Sections 3, 7, 10, 11, 12, and 13.
You may terminate your use of the Services at any time by deleting the App and canceling any active subscription through your Apple ID settings.
15. Modifications to These Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by posting the updated Terms on the Site and/or within the App with a revised Effective Date. For material changes, we will use reasonable efforts to provide at least 30 days’ notice before the new terms take effect. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the modified Terms, you must stop using the Services.
16. General Provisions
- Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and PlateMate regarding the Services and supersede all prior agreements and understandings.
- Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
- Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
- Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
- Force Majeure. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, or third-party service outages.
17. Apple-Specific Terms
If you access the Services through the Apple App Store, the following additional terms apply:
- These Terms are between you and PlateMate only, and not with Apple Inc. (“Apple”). PlateMate, not Apple, is solely responsible for the App and its content.
- Apple has no obligation to furnish any maintenance or support services with respect to the App.
- In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
- Apple is not responsible for addressing any claims by you or any third party relating to the App, including product liability claims, consumer protection claims, intellectual property claims, or any claim that the App fails to conform to any applicable legal or regulatory requirement.
- Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
18. Contact Us
If you have any questions, concerns, or feedback regarding these Terms, please contact us at:
PlateMate
Email: support@platemate.app